A guest from Richmond, BRC
April 2024
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This unit is tired and needs improvement. Bad set up for example no dresser in the bedroom with drawers?A strange old fashioned cupboard. Not for clothes!Is one suppose to hang underwear, shorts, every single t-shirt on hangers? No kettle. Want tea use a big pot to boil water for that cup. A box of tissue anywhere for a sniffle? No! Run to the bathroom and use toilet paper. Only 2 dining table chairs. A rickety bench on the other side. Afraid to sit on it. No hangers. Not 1 in the large hall closetNot enough "cheap" hangers in the bedroom.Vertical blinds in bedroom do not work with the pull cord. One must pull each one manually.Quit bothering to try to open them.Furniture must be moved to watch the tv. Poor placement. Poor design. Better choices needed for seating. Our 3 Rd time staying in this complex.Never this unit again.
Kirstin M.
April 2024
Calling the rental company seemed to irritate them. We only called twice with general inquiries and each time were told they look after hundreds of properties and couldn’t assist.
On site at the front desk, we inquired about local bus services; they didn’t know which bus number, cost or routing.
In our suite, the sofa bed was impossible to pull out. So that no damage was done, we slept on the floor.
Damon B.
March 2024
The unit is clean and well-equipped for cooking your own meals and taking trips to the beach.
Vanessa H.
January 2024
This unit is a huge 1-bedroom with all the extras you could want in a vacation rental - very well stocked kitchen, grill, beach equipment, pool, and with a great location. We will be back!
Daniela B.
January 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Palms at Wailea is a fantastic place to stay in Maui. The location is very convenient and the surrounding property is beautiful and well maintained. When you book the condo you are provided with an app with complete information about check in/out, wifi, contact info, lots of useful information, etc etc. The only reason I lowered the rating was due to the condition of the unit where we stayed (1803). Is really outdated. Needs ro be renovated. I would 100% stay at the Palms again, just not in that unit.
Seung Y.
October 2023
Great location
Kenny R.
June 2023
Great stay
Vadim M.
May 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was our second time we stayed at this unit and we will be back there for sure. We loved absolutely everything. Unit was upgraded and it definitely contributed to our positive experience. Swimming pool was very useful after the sunset, we spent lots of time on a beach. Unit was clean and had everything you need to feel like home. Palms at Wailia is well maintained. It took us about 2 minutes to drive to the beach so we don’t have to carry beach chairs and umbrella. If you like snorkelling then you will see lots of turtles. We had lots of fun and didn’t want to go home at the end of our vacation. We wanted to leave wonderful review in guest book, but could not find the pen. Next time we will stay for longer and will be sure to bring the pen, lol.
Bill K.
April 2023
Location was perfect and close to the beach. Carpeting outdated. Master bathroom had strange musty smell. No drawers to put clothes away. Lounge cushions old and worn.
Peter D.
March 2023
Enjoyed our stay at The Palms. Nice accommodations, beautiful grounds. Could use more shade around the pool area.
Lynn W.
February 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Palms is my favorite place in Maui to rent a condo. Unit #1803 did not disappoint. It was well stocked with linens, beach towels, coolers, beach chairs and more. Unit is spacious and the fold out sleeper sofa mattress is very comfortable to sleep on. Lots of patio furniture to relax on too. Would love to stay here again!
Trish W.
February 2023
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were aware of the location but were surprised at how bad the road noise was. Initially we thought it would just be white noise but it did make it hard to leave the beautiful doors open or enjoy the patio. Unit layout is great, carpet not so much. It’s tired & holds a lot of damp smells so if allergies are a concern it may not be a good unit for you. We aren’t sure who sets prices but this unit is going up 55% between 2023 & 2024 making it cost prohibitive for us. As always Rentals Maui is top notch in their service.
Michael O.
February 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Property was quiet, comfortable and well appointed. Very well located and perfect for what our activities required. Comfortable sleeper sofa. Sorry we forgot to turn on the dishwasher before we left...
Peter c.
November 2022
Enjoyed the easy check-in process
Tiffany J.
October 2022
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The shower had black mold, as did the carpet right outside of the shower. The entire condo is in desperate need of a cleaning - we were in another condo on the property that was in much better condition. The pool was nice, but the management was a bit ridiculous - what property doesn't allow snacks or drinks by the pool? Won't be staying at this specific condo again.
A guest from North Vancouver, BC
October 2022
Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Slightly disappointing!
Vivien F.
September 2022
We stayed here for four nights and it made the perfect base to explore Maui. The condo had all the facilities we could have needed, and it was probably the most spacious 1br place we’ve seen. The kitchen and lounge room were huge and the garde terrace was a lovely place to eat breakfast and relax. Check in was super simple. The resort was in a perfect location with great facilities as well as the best beaches nearby.
Whitney H.
August 2022
We had a group staying at several locations at the Palms at Wailea. Each and every group was happy with their condo and said they would absolutely return!
July 2022
Nice clean, lots of extras (beach towels, body boards, ices chests, beach bag. Snorkel kits, umbrellas)
I would stay here again.
Katie F.
May 2022
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have stayed here at least 5 different times. Always a great location in Wailea and some excellent beaches. The Unit we stayed in looks worn. Interior paint, exterior concrete patio, carpeting, kitchen flooring all look quite worn and need updating. The location is great. The unit needs some old fashioned love.
Diane Z.
April 2022
This Condo could use some updates but it worked for us!
Edward F.
April 2022
Unit has been ridden hard and put away wet a lot. Black mold in shower and ice chute in refrigerator. Unit Not terrible but definitely not clean. Who ever, last painted tell them not to cover over the problem but Clean and prep. first! Main picture of front was not this unit!
Mary M.
March 2022
This condo was a slice of paradise! Loved the spacious lanai. Well stocked kitchen and the beach toys were fun to use. Great location and we would love to stay again :)
Allyson H.
March 2022
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Lucky us having nearly two months on Maui. Our one-bedroom Palms was the perfect location with plenty of space, both inside and out. The Palms Association does an incredible job with the grounds. This condo could use some updating and attention. The toilets kept running; there was a horrible smell from the refrigerator/drains; kitchen knives/cookware/pyrex bowls need to be refreshed; need dresser in bedroom and new sheets/pillows. We did love the ease of the unit being on the first floor, and the wonderful space.
lowell u.
March 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It’s a likely sign of the COVID times that a person could spend the amount we did on this rental that was reserved a year ago and not come in contact with a single person connected with the vendor. But that’s a good thing. The entire process was conducted smoothly and efficiently online. All entry instructions and helpful local tips were easily accessible. We’ve used Rentals Maui on numerous occasions and they never disappoint. The unit was clean and well equipped. A few aging spots on bathroom mirrors were evident. A teapot would have also been nice. But that’s nit-picking. Don’t hesitate to book.
Zeno C.
December 2021
This is our 3rd time at the Palms. We love it there. First time in this unit (#1803). Lots of beach stuff, including for kids. Coolers. Good parking right out front.
Everything worked out well. Great lanai furniture. Needs a new hose outside.
Nice furniture inside and great decorations. Carpet getting a little tired. Highly recommend this unit.
Jewell S.
October 2021
The Palms at Wailea was nice. Ground floor patio had sun chairs, dining table, weber grill, and more lounging furniture. Big TV in the bedroom and the living room. Nice main pool, and hot tub, with restrooms close by. Beautiful view of the ocean from there as well. Grounds were really pretty. When we had issues with the kitchen cabinet door, the property manager sent someone out right away. When landscaping and other things were happening on the property we got a notification as well. Very informed. Only con would be the closets were very full with pillows and blankets and random stuff for renters. No place really to put your clothes, Also there were no dressers either, so Awe “lived” out of our suitcases. Understand that when it comes to dishwashing soap, laundry detergent and toilet paper those are things after a long stay you have to start to buy yourself. But we were here for two weeks and only had two rolls of toilet paper per bathroom. But if you have a car I guess you can go to Safeway and buy a pack of eight rolls for $15.
The proximity between Wailea and Kihei was perfect… With the ability to walk down to keawakapu beach or quickly drive to your favorite beach just a few minutes away. When we come back to Maui, will consider staying once again at the palms, but we really do love more ocean view and watching the golfers playing as a fun distraction which this condo did not have. Love Hawaii!
James J.
October 2021
Good property with a nice location. Beautiful lanai.
Erica R.
August 2021
The property was beautiful! Great location, cleanliness, and so peaceful. Also very thankful for providing beach equipment and pack n play for baby!
Donna S.
August 2021
Well maintained, private paradise.
Pedro L.
July 2021
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Place was in a really great spot. Not many cons but one. Wish the living room had AC as it gets really hot and stuffy in there. Besides that the place was awesome!
Ronda T.
July 2021
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We really enjoyed the rental it was very cute and we also really enjoyed the pool and the location. The only problem was the dishwasher did not work, we were not sure how the washer worked and the water for the toilet kept running.
Tracy B.
June 2021
Lovely condo, nicely decorated and a great location. Would book again.
Emily M.
June 2021
I will think twice before renting another property from Maui rentals. The day we checked in within hours I informed them that the master sink was not draining and never received a response. They also said that the washer was to be fixed early in the week but when we attempted to do laundry the washer did not drain we had to fish our clothes out of the water and take them sopping wet to a relatives condo to spin and dry properly. There was visible hand prints all over the door and other surfaces upon check in and essentially no cleaning supplies to do the job properly. The property was gorgeous but these couple of things made the stay less than enjoyable, especially during COVID when extra cleaning measures are preached.
Trevor B.
March 2018
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was somewhat unhappy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have stayed in several different units at the palms over the years so have seen it all! The decor in this was really cute and beachy you can tell it was freshly painted which goes a long way!! They had everything you needed without going overboard and the cupboards were perfectly organized and room for groceries. Linens and towels new and nice. The location of this unit was just ok. The unit above over looked directly down on the lanai and not very private. It also backs on to the road so a bit noisy at times. Toilet in ensuite had a high screeching noise that never stopped. Overall this place was great!
Kathy C.
February 2018
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Enjoyed our stay; it was a perfect location. Condo was very nice had all amenities as in beach chairs/towels, etc. Very close to beach, shopping,and restaurants. Highly recommend it!
Debra G.
February 2018
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Palms at Wailea is a beautiful place to stay; quiet, clean, and centrally located for everything you might want to do (or not do) on Maui. No matter what unit - there is always a great view.
Cindy M.
December 2017
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
From the moment we arrived it felt perfect, it was clean and compfortable. The grounds and location were great, overall stay was awesome.
Antonia W.
October 2017
We have two toddlers and couldn't have gotten a better unit. The Lanai opened onto a large patch of grass for them to run free on. After they went to bed we could enjoy a nice quiet dinner outside without having to worry about the kids. Close to swimming pool. Loved this place and will definitely be returning to this unit.
Ron R.
July 2017
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our rental was fantastic and definitely a place we'd recommend!
Karmen D.
March 2017
My husband and I stayed in the Palms 1803 for 12 days, and enjoyed every minute. This unit is well located, quiet and private. It was well appointed and comfortable.
The single negative thing was that a few of the knives in the kitchen (in the knife block) were falling apart and unusable, and we needed to purchase a large knife in order to prepare our own food. A minor inconvenience, but I reported it to Rentals Maui and hope it will be resolved for the next guest. It wasn't enough to affect the star rating, in my opinion.
I would not hesitate to recommend this unit and Rentals Maui to friends and family.
kathleen a.
February 2017
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I would most definitely stay here again. I am a long time visitor to Maui. (40+ yrs) this property was very well laid out. We didn't hear other guests and felt like it was our private little home!
Rick C.
February 2017
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The "rental experience" was disappointing in regards to the final cost of the unit compared with the advertised rate on VRBO. Not only was there the typical additional costs for cleaning, taxes ($400!), etc., we were also charged a ridiculous $172 by Home Away for simply using their website to locate the property. Rather than advertise a unit price at the base rate (e.g. $269/day), it would be a bit more user friendly to advertise up front the total real cost for the unit (i.e. $336/day). My concerns may seem a bit naïve, but I do not enjoy discovering and paying additional fees for minor services that should be included in the advertised rental rate.
Lara L.
January 2017
Very nice place and kid friendly! My only complaint is that the keyless entry code was deactivated at 930am. Good thing our patio doors were unlocked or our child would have been locked in the unit when we took bags our to the car. Locks are not supposed to be deactivated until 11am.
Use the "Visit Owner's Website" link to read more reviews from the reservation site, including the latest reviews submitted by recent guests.