Doug M.
August 2023
Location is Great, pool and beach are great.
Condo conditions:
Rotting door in bathroom, mold around mirrors, toilet leaking onto floor, toilet seat broken, most importantly the Refrigerator in the kitchen did not work. A tech visited and measured the inside temperature after 36hrs and the temperature read 53 degrees!!!
I asked the main office to have owner to replace and never heard back.
How sad that an owner making a huge profit on US amd others yrVeling great distances can't afford to make some critical/essential repairs and upgrades.
How sad that we had to cram all our essential food into a very small frig in the dining room!!!!!
Also, if the vaccuum was provided for renters to use, good luck. The electrical cord is broken, and its very old.
I will not recommend this facility to anyone going forward. As a managing business, i would think that it's your responsibility to insure the quality that you represent. I would never provide such a sub-par facility. I would be ashamed.
Stacy and Todd W.
June 2023
Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I was really disappointed with the condition of the condo. Nothing has been updated since the 1990’s. The carpet had stains all over, the furniture was extremely cheap, scratched, or rusted. The appliances didn’t work well, the dishwasher was broken, the refrigerator didn’t keep food cold, and the air conditioner (if there even is one) doesn’t work and the Oceanside bedroom gets to be about 80-88 degrees in the afternoon. The shower curtain was all ripped. The best phrase to describe this condo is ‘bare minimum’, it’s obvious that the owners of this condo we stayed in does not put any money back into its upkeep. This place has not been remodeled or updated since the 90’s or early 2000’s. I’ve stayed several times using Chasing Rainbows, they’ve been great to deal with & usually the condos are in great condition, however this one was not. Very disappointed in the condition of the condo & everything in it was breaking, broken, or in poor condition.
Jason B.
May 2023
Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Living a dream. Absolutely loved it. Can't wait to come back.
Amy S.
April 2023
You can’t beat the view, the carpet needed cleaned. my daughter had a allergic reaction so her and her family that was staying with us had to find another condo to stay in. I called the property office and left a message for the manager, but by the time she called back they had already booked a non-refundable one. She said all she had was a 1 bedroom, but that doesn’t work for 5 people. So they moved and we stayed. I had verified 3 times that the twin beds would be put together to make a king bed. That wasn’t done we had to do it. There was no kitchen trash can, housekeeping went out the next day to buy us one. There was supposed to be extra keys in the condo. There wasn’t, we got one more the next day. The big refrigerator didn’t keep things cold, the door handle was held on with painters tape. They had a new small refrigerator also, which shows they knew the big one wasn’t working. Washer had sand in it, so it had to be clean before we could use it. But the W/D did work good. A kitchen cabinet door was hanging by one hinge. So maintenance came and fixed it. Cable wouldn’t work, Maintenance came twice and had to reboot the box several times, but then it only work a couple of days. Furnace filter was very dirty and hanging down out of the ceiling in the closet. I told the manager within the first couple of days about it. No one every came. Patio table was rusted all around the top.
Ken J.
April 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We enjoyed our stay very much, however we were a little disappointed with the condition of the unit. The fridge did not work very well, one of the cupboard doors was hanging by one hinge, and we ended up buying a new frying pan/spatula and a couple other items that were in pretty bad shape. Other than that the views were great, the beds were clean and comfortable and we hade a great time.
Michael C.
January 2023
This is a fantastic place. Great location. Great (no fantastic) view. Comfortable beds. Lovely people working at the site. Good pool area.
Would stay here again simply for the above features.
Now some of the short comings….
The kitchen is old and tired. That would be okay except that the fridge is at the end of its life and really did not get cool enough. Food did spoil so we learned to buy fresh fish and meats and not purchase in advance. This is the single most frustrating issue.
The dishwasher was also poor.
Cosmetically, the lanai furniture was quite rusty. A table cloth was an early purchase to cover it up.
However, despite these issues, we had a great stay here!
Tommy K.
January 2023
I will start off with the positives…great location and amazing views.
Overall, this is a very dated unit that just feels tired.
The day before arriving to the unit, I received an email stating the dishwasher was broken. I reached out to the property manager to discuss. I asked if they could provide paper plates and plastic utensils to help with us not needing to spend time washing dishes. Their response was no. They would leave extra sponges and soap so we would have enough to wash the dishes. The mind blowing part was they did not leave ANY sponges. There was plenty of dish soap, though.
When we got to the unit, late at night, I pulled back my covers to go to bed and there were several long, black hairs sitting on top of my sheet. Trust me, my hair is neither black nor long.
The tub/shower area for the main bedroom had hair and used soap in the shampoo holder.
There were no additional pillows for the pull out couch, which one of my kids decided to use as the back bedroom was quite warm (even though it was January).
On our second day there we were told by the building management we would not be able to use the decks, as there is issue with many of the decks having issues with spalling concrete (it deteriorating).
The equipment they leave for their guests to use was horrible. Only one of the three beach chairs even worked. We ended up renting our own.
There is more disappointment I could share, but I think the point is made.
I would much rather spend a little more as I am sure I would get a lot more value and comfort for my money.
Kevin B.
January 2023
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Horrible experience. Management is inadequate helpful and slow to respond. Stayed at Valley Isle Resort Unit 808 and its a dump. The pics on the website are from 1989 so when you arrive in 2023 and see nothing hasbeen updated or replaced you will feel like you got the old bait and switch routine pulled on you. That's how w felt. Came here for our honeymoon and was dissatisfied the moment we walked in the door. Feel free to enjoy your vacation with a broken refrigerator, rusted out dishwasher,broken kitchen cabinets and broken utensils. Ever open a bottle of wine with half a cork screw? Well stay here and that joy will be all yours. Ever see a ceiling in the livingroom right over yohr head that was missing screws and when you turn it on more screws fall out, well that luxury is also all yours if you stay here. On top of this the Chasin Rainbows Management is a joke. They will not be quick to reply to your concerns and will not take any accountability or offer any compensation for your expensive aand horribly dangerous and gross experience. The location is great,and the view is spectacular but lets talk about that...they show pics of whales and say you can see them from the lani..NOPE. The whales are out there,but so super far off the shoreline you will barley see the spouts of the whaleseven with 400.00 boniculars the whales are out of view. Did see a sea turtle close to the shore, so that was accurate but the pics lead you to believe you will see sea life just looking outside..nope. Next, we staying in the winter,January 5th - 11th and this is prime time for whales its also prime time for rougher surf which made sleeping a nightmare. You are so close to the ocean the waves are very loud and due to the architecture of the building and location of the bedroom the waves are not melodic but more cacophiness in nature which made sleeping difficult. Also, I know it states there is no A/C..YOU NEED IT TO SLEEP,EVEN IN WINTER. DO NOT STAY HERE...EVER!!!! HUGE REGRET
victoria i.
November 2022
Very easy and no contact
Anh D.
October 2022
Great ocean view and view of Molokai. Also saw a shark on the beachshore from the balcony. Kitchen and bathroom can use a little updating. Kitchen cabinet missing a cabinet door.
Kermit K.
October 2022
This property is in a great location with an A+ view. On the downside, this unit needs updating. For example, the TV's are from the mid/early 90's, cheap coffee maker was broken, balcony table had rust on it, furniture dated early 80s......etc.
Our friends stayed in a unit 2 down from us. Their unit was nicely updated with working appliances, new flooring, smart TV, etc......it was really nice.
The owners need to spend some money to update...if so, this place would be 5+.
Katharine C.
September 2022
Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Good location. Great view. Outside furniture completely rusted. Tiny coffee pot from a budget motel. Bathroom has no vent and toilet lid didn’t fit. Oven had food on the bottom and door. Washer dryer was great! Dishwasher soap dispenser didn’t work. Patio screen and door off the runners and didn't close (fixed by maintenance). Hole in bedroom screen (no AC). Maintenance removed but never replaced screen! Directly west sun made living and bed rooms very hot. Floor fans covered with dust! Sufficient dishes and cooking supplies. Refrigerator very clean. Small dorm fridge wobbly and unstable. Hard to turn knob for front door screen.
Denise M.
May 2022
We were a little disappointed at the overall condition of this unit. The location is great with a beautiful oceanfront view, however the interior of this condo needs some serious TLC! There is a missing door on a kitchen cabinet, the ceiling fans did not function most of the time, the main bathroom has a somewhat slippery tub floor with no grab bar and the shower head is old and shoots water in your eyes and can not be adjusted. Also the twin beds were so uncomfortable that our adult kids could not sleep in them. You can feel the springs coming through and they are super squeaky! They ended up sleeping on the couch and floor. Not what w intended to have for our accommodations! The main couch is also very squeaky as well as several carpet stains throughout the unit. Enjoyed the great view but unfortunately that was about it!😢
Billie-Jo S.
May 2022
Will rent again.
Vikul G.
May 2022
Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
If you ignore what all is missing and only focus on location then it is a great place. The condo is supposed to have 2 bedrooms and two bathrooms. The lock on the bathroom door was not working. When i called on maintenance and they spoke to owner, I was told that the owner doesn't feel locks on bathroom doors is must and if i want to pay for replacement the owner will ALLOW that . We were a party of six with three females . Forget abt females even the males didn't feel comfortable going in a bathroom with non working lock . The living room and dining area furniture is old but still functional . Bathroom tub was old and stained .
James P.
May 2022
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Unit was not ready when we arrived; cleaning crew had not cleaned unit from prior renters (2-hour delay). Unit is much more "worn" than pictures show, and is missing some common things: workable can opener; flatware for more than 5; ice cream scoop; scissors. Beds are well worn. (We had to ask for second set of sheets.) Management company would not return multiple e-mails about cleaning fiasco or condition of the unit. View is priceless.
John D.
May 2022
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Good view. Room was filthy. Disgusting carpet and tile. Bathtub has rust in it. Patio furniture rusted and dirty. Patio carpet filthy. Dishwasher leaks onto kitchen floor. Screen door to deck holes in it which allows bugs in.
James T.
March 2022
This property is in a great location looking straight out over the Molokai Maui channel. Sunsets over the north end of Lanai....spectacular! No need for AC this time a year, so no issues there. The unit was clean, but a bit "tired" and it really wouldn't take much to spiff it up a bit. The kitchen is reasonably stocked with pots and pans, but some are in need of deep cleaning. We did not get any dishwashing soap or dishwasher powder/liquid... that is usually provided by most VRBO properties. The master king bed was fine, although we laughed that the top sheet and the light waffle blanket were reversed when the bed was made before our arrival!!!
Overall, you can't beat the location and the views. That's what you're paying for!!!
Lori R.
January 2022
The location of the property is great, food and small grocery in walking distance. Layout of the unit was also good. Best part is the view. The unit could use some updating, especially the entry door.
Sandra P.
January 2022
We've stayed at the Valley Isle many times(various units). We love the location. This unit could use some TLC. It wouldn't take much to improve the condition, which would make the stay more comfortable overall. It needs some new cookware and utensils, the cabinets are dated and worn. We won't likely need a 2 bedroom unit again but if we did we would rent this one again. 8th floor is great for whale watching from the lanai.
Jesse K.
December 2021
Overall this is a nice place. Some of the fans need to be replaced and the carpet needs to be cleaned professionally. Nice location and super close to the beach. My wife was thinking it was too close as the ocean sounds like it's in your room when you have the balcony doors open to let in a breeze.
Nancy L.
December 2021
Very disappointed in Unit 808. Beds were extremely uncomfortable, all of us went home with back aches. Kitchen cabinets, chipped and dirty. Patio furniture was rusted, not something we wanted to eat at.
From the looks of it, it has not been un dated since it was built. Not worth the money, check other condos before wasting money on this one.
Steve S.
November 2021
Spacious with a beautiful view. Exactly as it looked in the pictures. Check in was easy and all instructions and communication were clear. Perfect beach vacation.
Andrea N.
July 2021
You cannot put a pricetag on the views! The sound of the ocean from the 8th floor was magical, especially at night. I would recommend a refrigerator upgrade in #808, but that was the only issue we could find. Everything else in the place was just perfect for us. I would highly recommend staying here.
Robin P.
June 2021
We had a great stay! This place was perfect for our family size. We will stay again in the future and spend more time on the property.
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