Erin W.
May 2024
Staff was amazing views amazing. Bed a little hard but otherwise great
Holly J.
May 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had a great experience at this studio condo at Hanalei Bay Resort. The complex and grounds are stunning here, and this unit was affordable, well kept and well stocked. We would definitely rent the same unit again! Thank you.
Stephanie P.
March 2024
The resort itself has a gorgeous location , but my experience with the actual room and property management on VRBO was far from pleasant. I had high hopes, but unfortunately, the room I picked was a disappointment. The troubles started with the TV not working on the first day, followed by a persistent musty and moldy smell that was falsely claimed to have been removed. The pungent odor lingered throughout my stay, making it unbearable. To make matters worse, there was a power outage on the first evening and the bed that folds down is also semi broken, with miscellaneous lamps missing light switches as well.
Being a local resident, I had to stay at this property because my home was being tented for termites. After enduring the strong smell for three days, I reached out to the property manager for some form of compensation. To my dismay, the manager's response was inadequate. Instead of offering a suitable solution, I was told I could check out and be refunded. However, that was not a viable option for me. The only compensation provided was a meager $50 check, which was a TINY fraction of what I had paid for the week-long stay.
Normally I would never ever complain like this but considering the unpleasant conditions and lack of proper compensation, I strongly advise against choosing this property for your stay. Just hoping they’ll return my deposit back in a timely fashion.
Rebecca S.
March 2024
good! had some overall concern about the cleanliness of the pillows but overall host responded fast and replaced them, and the location was beautiful
March 2024
Quiet with a great Mountain View and nice kitchen.
Nicholas H.
March 2024
This was a nice place to stay, the overall resort was nice, clean, friendly staff. Nice pool, but chilly while we were there, hot tub made up for that, plus the walkable beach access which was great. The food available onsite is limited and only in the afternoon and evening, so plan on another way for breakfast and lunch. There is a little store that has a few food items. We had a kitchen unit with a Murphy bed, which was fine for the two of us. We were glad to have a kitchen to make breakfast and lunch. The bathroom was large with a big shower, and the unit had lots of gear to use at the beach etc, too. The desk staff was very helpful and friendly. We arrived after dark, and its a little tricky to find if you aren't careful, as you drive through a residential area to get to the resort. There are a lot of places to take nice walks, within and outside of the resort.
There is a grocery store and some other shops and places to eat nearby, but you'll have to drive. Groceries are pretty pricey. We had a unit away from the pools and ocean views, but it was fine, and it was quiet, other than the roosters, of course! We hope to stay again someday
Melanie H.
November 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The studio was well appointed and in a nice location, close to the parking lot, restaurants, main pool, and tennis courts. It was a little small when the murphy bed was pulled down, but otherwise fine for two people.
Ryan L.
September 2023
Really a wonderful time, would recommend if you want a nice mountain/quiet feel. Great location with access to the one hotel and a more private beach
Eric L.
June 2023
Love Kauai and the Hanalei Bay Resort was wonderful. Of course the condo is a studio but worked fine for just us two. The dining table with chairs and a benchmark was a useful area without crowding the relatively small space, as was the nice size couch, although a bit soft. The queen Murphy bed was a bit firmer than we prefer but not a deal breaker. Kitchen utensils were sufficient for us with nice appliances, as indicated. The balcony table and chairs are comfortable making a very pleasant place to enjoy the trees and distant view while listening to the birds, which are not shy about begging. Couple of beach chairs was nice to find in the closet with a cooler but no umbrella, which you can rent for $8 down in Hanalei outside by the Big Save. While the resort and other fees do add up, all was disclosed and we had a great time on and off the property, and so we will certainly come again. Aloha and Mahalo! Eric & Kim
Mary and David R.
March 2023
We appreciated the location of this property. There were many wonderful beaches to swim; however, the pool was a bit too cold to enjoy.
Beth U.
March 2023
Place as described, clean, balcony with rain forest type view was nice to sit and drink coffee at. The unit did have a musty smell every time we walked in, but opening the sliding doors helped it go away. Great location and size for 2 people, having a full kitchen was nice. Only negative was that the hot tub was broken our entire stay. I understand things happen, but that was a big bummer as we enjoy that on vacation.
amanda j.
February 2023
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We've been coming to HBR for 10 years and usually stay in 1558. It's the perfect set up and we love the jungle view. We only had a few complaints this year and that was the moldy smell throughout the unit and a leaky roof which they were aware of before our visit. They did bring a spare bed to the room so we could move it away from the dripping area but that meant it was always in the middle of the floor. Usually it's a wall bed that tucks away nicely. The resort itself keeps raising its fees and added a 50.00 check in fee which isn't fun. Also the hot tub was closed a few of the days and often wasn't heated up by 9am like it should have been.
Shawn H.
July 2022
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is the most budget-friendly option at Hanalei Bay Resort. The best part about this cozy place is the view from the back patio looking over the forest and mountains. Close to the restaurant and pool, full kitchen, and washer and dryer are nice additions. We wished the restaurant/bar would stay open later, and the fact that the pool/hot tub closes at 9:00 pm every night is a huge disappointment. Definitely not a resort for night owls!
Mike F.
May 2022
A nice quiet location on the property. Perfect for a couple. No views but those are only a short stroll away
Nora M.
April 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We loved our stay in the Condo! It was perfect! We were surprised that it was at a resort though since that was not completely clear in the description. The only negative about that was the extra $155 dollars in fees that was unexpected. It would have been nice if that was more transparent. Other than that we loved our stay and hope we can come to 1558 at the Hanalei Bay Resort again.
Jennifer M.
April 2022
My husband and I stayed here while exploring the northern part of Kauai. The condo is located within a lovely resort. The kitchen was well stocked with quality cookware, and the washer and dryer within the unit were extremely convenient. We would gladly stay here again.
Lisa T.
April 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We recently stayed in unit 1558 for 3 days and had a wonderful experience. Unit is close to parking, the main pool and fitness center. We found the condo to be clean and well furnished. The murphy bed was very comfortable and since it was just the 2 of us, we left it open the entire time and had plenty of space. It was nice to have beach items to use during our stay as well as a washer and dryer. Loved our stay and am considering booking in the future.
Michelle C.
March 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Booking and check-in was very easy and property is in a great location to explore the North shore. This was a rebooking and use of credit from 2020 since the property did not provide any sort of refund amidst covid which was disappointing at the time and we are glad we finally got to use it without losing our money. Unit itself is well stocked, however there are a couple of things that could use updating. Getting into the unit was a challenge as the door handle was jiggling and not lined up quite right so it took many tries and sometimes up to 10 minutes to unlock. Also, on very heavy rainfall days there is a leak in the ceiling, directly above the bed. Our first night there we had leaking and our contact was great and very responsive, however this had happened before and the resort maintenance simply taped the ceiling which only worked for so long so we ended up having to take the mattress off the Murphy bed frame and sleep on the floor to avoid the leak on two separate occasions in our 9 night stay. Overall though, great location and we loved our stay on the North shore. Kitchen supplies and toiletries are supplied which makes this an easy and comfortable stay in a nice resort. Groceries are a short drive and lots of restaurants / food trucks within 10 minute drive so it’s easy to eat out or bring food back to eat on the patio since things close early in Kauai.
Stephane L.
March 2022
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Nobody answered when we asked for an early check-in. Also, not tremendously clean. Some clothes from the previous renters were still there.
amanda j.
February 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My husband and I look forward to our visit every year. This unit has a great view of the trees. My only complaint in the very loud telephone ringing off in the distance. That was new for us this year.Besides that we love this unit and its location.
Nanette H.
October 2021
When you enter this unit, you get hit with a VERY strong Mildew smell! Reminded me of what an old cabin at summer camp. I quickly found out why. I woke up in the middle of the night with the roof leaking directly over the bed! The bed was soaked!! I immediately contacted the Assistance number for "Emergencies" in the middle of the night.. NO RESPONSE. Never heard from anyone regarding this! Luckily I was leaving that morning!!
Besides that issue...This unit was cute, and was nice to have washer and dryer. It was weird to have to walk through the service entry outdoor area, to get to unit from parking lot.. The Hanalei Bay Resort is Beautiful and has breathtaking views!! I want to return to resort, but will get a definitely get a different unit and stay on the other side of resort.
This unit is handled by, VACATION REALTY. HAWAII. I had also contacted the owner through VRBO, and never got a response either. Was Not happy at ALL with the communications with either entity.
Jennifer W.
September 2021
HBR is a beautiful property and this little condo was a great fit for my husband and I. The Murphy bed was small but worked and was comfortable. We had breakfast every morning on our balcony overlooking the mountains. Was nice to have the kitchen (stocked with staples too salt, pepper, cinnamon, oil, etc) to make our own meals. The restaurant on site had just opened (august 2021) so we ate there once. Pool on site is awesome with swim up bar. We walked down to the beach every day and some days walked further towards Hanalei and swam across to Hanalei bay (it is possible if you are a good swimmer and the tide is low) where we had lunch and dinner. Definitely still need a car staying here to explore the whole island. This is a great home base and nice little condo for a good price - the welcome basket was really nice too!!
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