Mary S.
November 2024
After a bad start, we enjoyed our stay.
The problem: I emailed Vacasa asking for an early checkin. They replied that they would email me if an early checkin was possible. At 3:00pm I received an email from Vacasa apologising for the unsatisfactory cleaning. We rushed over thinking that we might have to clean ourselves. On arrival the cleaner was there and knew nothing about the email. She said she needed 20 minutes to finish and gave us towels to head to the pool. My husband and I walked back 20 minutes later, she was driving away but stopped and told us it was ready. We went up and now the supervisor was there, she told us it wasn't ready and called her boss. She gave me the phone to talk to the boss, who was very rude, accused me of arriving early while check in was at 4:00, she said she was going to ask the supervisor to leave and sounded like we were going to be refused entry and would have to find somewhere else. I argued with her over the phone, told her about the email (she said it had nothing to do with her, she was in charge of the cleaners) I told her the cleaner had told us it was ready. Again she got nasty and acused me of entering the unit before it was ready (we had asked the cleaner if we could put our perishables in the fridge, she had said it was okay). Overall, it was a horrible experience, arriving from Kona at 10:30, grocery shopping and getting supplies, receiving the email indicating the unit would not be clean, and in the end, 20 min early!
Leanne V.
November 2024
We loved our stay. The property was as advertised and we’d recommend this property to our friends and family!
Heather R.
November 2024
We loved Pili Mai 12I! Seven of us stayed there ranging in age from 11 months to 72 years old and the house had everything we needed. It included a well appointed kitchen, plenty of towels and linens, a Pack n’Play, beach chairs and cooler, and several boogie boards. We used all of it and loved having meals on the lanai. The pool and hot tub were convenient and nicely maintained. The neighborhood location is close to Poipu beach and easy to get around. We definitely want to return; everyone in our family loved it.
Sonja K.
November 2024
The apartment was the perfect place for our family of 4 (children 5 and 7y old). Equipment for the beach was highly appreciated, and the kitchen had everything you could wish for. However, we did not cook at home since we spent most of our time somewhere outside. Although the bathrooms could have been cleaned better (especially around and in the sinks; all other rooms were perfectly cleaned!), we enjoyed our stay a lot and will definitely come back if we ever return to Kaua'i.
Eric G.
September 2024
It was very comfortable
Sandra S.
August 2024
Beautiful condo. Excellent location. Spacious and comfortable. Would definitely stay here again and recommend it to others.
One small thing to note…some doors don’t lock (upstairs bathroom, master bedroom). Wonderful stay all in all.
Becca S.
August 2024
This is a wonderful place to stay. We had 3 teenagers, a 9 year old, grandparents and parents in the group and there was more than enough space for everyone to be comfortable and have their own space. The property is beautiful and we enjoyed waking up to the sunsrise, coffee every morning on the lanai and used the kitchen a few nights as well. It was well stocked with a crock pot, rice cooker, and really anything you would need to make meals and drinks. The rooms were clean and stocked with extra blankets and towels and air mattress . There were 5 beach chairs, an umbrella, lots of beach toys and a big cooler. The bathrooms were stocked with shampoo, conditioner and body wash. The house was also in great location as we went all over the island but were so happy to call it home base. We totally recommend Kaloa Zipline! It was the highlight of the trip and only 8 minutes away. Stay here, you won't regret it
Mark G.
August 2024
We loved our vacation in Kauai! The condo was amazing and so comfortable!
Tracy P.
July 2024
Accommodations fit our family of 5 nicely
Sherri F.
June 2024
This condo was perfect for our family of five! It was very clean upon arrival and looked exactly as it does in photos. The condo was quite spacious and the outdoor space was great (when there weren't bugs!). The master bath was nice and large and the walk in closet allowed you to keep your suitcases totally out of the way. The location was great - a quick drive to Poipu beach and the condo was well stocked with chairs and everything you need for the beach. Close to many restaurants and shops as well.
Would definitely stay here again!
Janelle M.
June 2024
We thoroughly enjoyed our stay at 12I Pili Mai. The view of the ocean from the lanai was just incredible. The living room furniture was comfortable and clean. The kitchen was extremely well equipped with all of appliances, cookware, utensils and food storage you could desire. Beds/pillows were comfortable. Plenty of clean towels / extra blankets. The management company was responsive. We would absolutely recommend anyone to stay in this unit.
Susan R.
June 2024
The location near the best beach where monk seals and green sea turtles live. Pool was lovely.
Lisa R.
May 2024
Loved the private balcony and all the extras
Alex O.
December 2023
This is a wonderful vacation condo that is managed by a terrible corporate vacation host. They informed us that the fridge was not working when we arrived, but I had to spend hours on the phone with people who had no authority, said they would call back and then did not, and generally had to play a lot of phone tag with a soulless corporation instead of dealing with a reasonable host.
Avoid unless you like being on hold with support during your vacation.
Sean N.
December 2023
Our vacation to Kauai was perfect due in no small part to the perfection of the lovely property we stayed in at Pili Mai. It was very spacious and wonderfully furnished with everything we needed and more. When we go on vacation we want to stay in a place that feels just as good as our home and this property succeeded at being a true vacation home away from home. I also loved seeing the Hawaiian ruins outside the window across the parking lot. Tip for coffee and açaí bowl lovers- Little Fish down the road has delicious versions of both.
Linda G.
November 2023
We really loved this home. Nice quiet community and the grounds have lots of trees, shrubs, flowers which were kept clean. The home is very spacious and has everything that you need to enjoy your vacation. The large pool area is amazing and very kid friendly. There is also a kids pool which we used a lot with our little one. We will definitely be back.
Christine B.
September 2023
Property had great amenities and was conveniently located to shops, food and the beach. Beach toys, chairs, umbrellas and beach towels were also available. Property itself was very quiet.
Tammy R.
September 2023
This property was very nice. It was clean and had all the necessities for us and even some bonus items like beach chairs and boogie boards. I was very happy with our stay.
Audrey S.
July 2023
Great location—beach, food choices,scenic views
/trails, shipping
Woogene L.
February 2023
Highly recommend. Very clean, easy to access parking spot from unit, short drive to the beach. They had plenty of towels, coolers, lawnchairs, umbrellas, etc.
Morgan D.
December 2022
Accurate photos detected condo perfectly. Lovely pool and property, and excellent location. Quiet and calm vibe. Great for families with young children or people wanting to relax.
Todd K.
April 2022
Very clean, nice views, close to shops and restaurants. Great Stay!!
Jennifer M.
August 2021
We had a wonderful stay and had everything we needed to both cook wonderful meals, clean our clothes and have wonderful beach outings. I hope we can return soon.
January 2020
Our vacation to Kauai was perfect due in no small part to the perfection of the lovely property we stayed in at Pili Mai. It was very spacious and wonderfully furnished with everything we needed and more. When we go on vacation we want to stay in a place that feels just as good as our home and this property succeeded at being a true vacation home away from home. I also loved seeing the Hawaiian ruins outside the window across the parking lot. Tip for coffee and açaí bowl lovers- Little Fish down the road has delicious versions of both.
Owner`s Response:Mahalo, Sean!! We`re happy you had a memorable time on Kauai and a positive condo experience! We hope you make a return visit, soon! Aloha!! This review was submitted while the home was managed by a different property management company.
December 2019
Great Place to stay with friends！
This review was submitted while the home was managed by a different property management company.
Katie Y.
December 2019
The house is updated and very comfortable. It was well stocked with misc items (laundry, bags, dishwasher soap, toilet paper etc) that you shouldn't have to buy. We slept 6 people very comfortably with lots of extra space. The kitchen and living area is very open to accommodate a large group. Shopping and dining is walking distance and we used the car to get to the beaches. However, the room does have an ocean view. It also has a large deck. Awesome stay....
December 2019
The house is updated and very comfortable. It was well stocked with misc items (laundry, bags, dishwasher soap, toilet paper etc) that you shouldn`t have to buy. We slept 6 people very comfortably with lots of extra space. The kitchen and living area is very open to accommodate a large group. Shopping and dining is walking distance and we used the car to get to the beaches. However, the room does have an ocean view. It also has a large deck. Awesome stay.... This review was submitted while the home was managed by a different property management company.
Ross A.
December 2019
The home was exactly as advertised. A wonderful 3 bedroom, 3 bath home with all of the amenities in a great neighborhood. The full kitchen and eating area were especially nice for our family of four. We ate breakfast at the house everyday and enjoyed several takeout meals in the evening while watching a movie or show on the large TV in the family room. The home was clean, nicely furnished and 100% met our needs. It was close (3 blocks) to shopping, restaurants and Starbucks and 1 mile from more shopping and restaurants. We enjoyed 2 different beaches that were an easy 5 minute drive and spent time each day at the Poipu Beach Club as we purchased the week membership - totally worth it! If you’re looking to stay in Kauai please checkout this great home for your stay!
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