Kurt B.
November 2024
All was clean and all went well.
Genevieve J.
November 2024
I recently stayed at Hale Kona Kai with my husband and wanted to share our experience to prevent future renters from encountering what we did and prompt changes. We encountered a serious issue with bed bugs and ended up with bites all over our arms and legs. The rental company continues to deny the incident and told us we had an allergic reaction action, ultimately forcing us to go to our doctor once we arrived home only to have our doctor confirm we were both infested with bed bugs. This can be backed up with pictures of the bites on our bodies. Not only did we have to spend our last days on our vacation inspecting the couch, bed and washing all of our clothes, we were forced to book additional accommodations not knowing whether we would be spreading bed bugs in the process. Since our return home, we spent over a week washing and bagging clothing, steaming luggage, contacting our doctor(s), lawyers and trying to determine how we were allowed to stay in such unhygienic accommodations. The rental company/hosts continue to deny the bed bug nightmare we encountered. Unfortunately, after staying at Hale Kona Kai for 6+ years, we will never stay there again given the blatant disregard for hygiene and renter safety and will continue to pursue legal action as a result of our experience.
Loyd W.
October 2024
Great location, easy to get to everything at the Kona waterfront. Could sit on lanai and listen to surf while watching fish jump in the ocean. On Sunday they had an ocean swim with hundreds of swimmers right in front of the unit. Was awesome to watch.
Wesley P.
July 2024
We throughly enjoyed our stay. There was a slight issue with our reservation and Ryan was very quick to notify us and review our options. The condo, E22, was well stocked with virtually everything we needed for our stay.
Elizabeth L.
July 2024
We got this condo because the original condo we booked was not available due to construction issues. We were concerned it would not be as good but were pleasantly surprised at how nice it was. The bed was a tiny bit uncomfortable but otherwise the place was great! It looked directly over the ocean and pool, very good view. I liked that they had washing machines on each floor, but finding quarters to run them was very difficult! Overall great place to stay and I’d go here again.
Tara '.
June 2024
A quiet condo yet still close to the action. So many restaurants and shops within walking distance and amazing sunset views on the balcony.
Dianne M.
May 2024
We loved our stay here❤️ Loved waking up and having breakfast out on the Lanai. The view is incredible !! The Kona coast did not disappoint . We saw sea turtles, tropical fish and in the evening beautiful sunsets. The rental had beach chairs we could use so that was helpful as well. The place is older but really after we ate breakfast we were out and about all day and it had a great AC that kept the place nice and cool. We will be coming back and staying here when we do🌺
David C.
February 2024
Great location. Could use updating.
robert e.
February 2024
Locationa is fabulous. Decor is dated. Bed was comfortable. Kitchen had all we needed. Property is dated. Needs paint. Air conditioner worked great. Security was fair. Car was rifeled one night. We will return but its not five star. Still perfect for us. Price abt 15% high based on whats available BUT its only place like it. YMMV!
WAYNE H.
January 2024
We were not able to get the ceiling fan on in the middle of the room it looks like an older model not a crisis but would have been nice. And I want to come back
Zerina Z.
November 2023
This place was amazing to stay at! My husband and I came here for our honeymoon and we loved every minute!! The hosts were fabulous, easy to talk to, and definitely went above and beyond with leaving us a little gift for our honeymoon. The views were incredible and you open the door/widow and just hear the sounds of the ocean. Very close to "downtown" Kona and you can walk to shops/food. We drove around the island and nothing was too far (except for the other side obviously). The place was VERY spacious, clean, comfortable and came with everything you need!! Would 100% recommend this to anyone! :)
Ania K.
September 2023
This is the most beautiful unit in the property! The lanai is incredible, feels like you're on a cruise ship! There is a little swimming lagoon next door, walking distance to all the restaurants and shops in town. We will definitely return.
Ania K.
July 2023
We loved our stay at Hale Kona Kai. The unit was exactly as described, beautifully furnished and decorated, but the crown jewel was the wrap around lanai. The views cannot be beat! We enjoyed the sunset directly from the lanai. The sound of the surf is the perfect lullaby to fall asleep to. Waking up to that view was amazing. The swimming lagoon that is shared with the royal kona Resort is literally steps away from the condo. It appears small but it was never crowded and the rock wall provides a safe sanctuary from the surf. It was safe and relaxing and you can snorkel and see all sorts of fish right there! The town is within walking distance, so you don't have to worry about parking. Just walk! So many great restaurants within walking distance. Huggo's is the closest and it was wonderful. We also loved Papa Kona. The unit is close to everything yet super quiet at night. The parking was easy, covered parking with a marked spot. Just wonderful. I also want to give a shout out to the management company. They were so helpful and extremely accommodating. I called to report an issue with the bed (the bedsprings had come apart) and they resolved it instantly. Just fantastic service. They went out of their way to make sure that we had everything we needed. Loved this place and would highly recommend it!
Sarah J.
June 2023
Great central Kona location, everything is in walking distance. View is beautiful. Bed was comfortable. Shower pressure was amazing. The condo, both inside and the building itself, it dated. The only reason I gave 4 starts and not 5 was the portable air conditioners in the unit are incredibly loud.
Tricia M.
June 2023
This condo has a great view, and the location can't be beat for walkability, and for providing a central driving location to explore the whole island.
The lanai view is incredible and makes for a lovely morning and evening spot to enjoy the ocean and the sunrise and sunset.
The unit managers are super responsive and helpful, and the unit is stocked with everything you need to cook or explore the beaches.
The only criticisms we would note are that the building is weathered (it is on the ocean, so that is to be expected), the central AC wasn't working (the standalone units were fine for us though), some of the furnishings could be upgraded to help make the place feel more luxurious to match that fabulous view (living area furniture and pillows/linens), and the saltwater pool is not heated as advertised (the property manager said it used to be, but that they were not planning to repair it).
However, regardless of the criticisms, this is still a great value and a great unit in a perfect location for enjoying the island and the views can't be beat. I'd recommend it and think it is a good value for a vacation to the Big Island.
Jagdish R.
May 2023
The property is in a fantastic location with a full ocean front view of the Pacific. Close to restaurants and also not too far away from the Kona airport. Perfect for a couple! The kitchen has all necessary utensils if you are inclined to cook your own meals. While we were not promised any condiments, we did find some of the basic ones such as salt, sugar, pepper etc. The host had also provided a complimentary packet of local coffee beans with a grinder which was awesome and lasted for all 6 days. There were enough towels provided in the bathroom. The bedroom has a comfortable kingsize bed and plenty of drawers to store them. It was a little hot and there was no central air-conditioning, however there were powerful portable ACs provided for the living room and the bedroom. An assigned covered parking spot for one car is also provided, in which an SUV can easily fit. There was a couple of times when the electric circuits tripped due to the use of hair dryer but the property manager rectified that within 10 minutes. The furniture could be a little more updated but no complaints. Overall a very good property and a very pleasant stay. I would stay here again.
Kathy M.
May 2023
The view is amazing !!!
There were a few problems however:
1.) About (1) month before we arrived we were notified
that the Central A/C was not working.
We were given the option to have (2) Room A/C Units installed in the unit, in the Living Room and the
Bedroom.
To be very honest in this review, the owners did give
us a ($ 224.85), which was a 15 % discount for the
A/C not working, only after I pushed back on the
10% that they offered when I said that we didn't book a unit with no Central A/C..
The portable units were installed when we arrived, they did cool the unit, however they are so loud, you can't hear the ocean right outside of the unit.
We go to Hawaii every year to hear the ocean, not any kind of loud sounds !!!
Also, the Living Room unit is installed in such a way that the sliding door CANNOT be locked. This made us super nervous, as we're not in the habit of leaving our hotel room door, unlocked when we leave for the day !!!
The discount was not enough for no Central A/C !
2.) The entire unit needs to be updated very
badly.
There is rust everywhere in the unit.
3.) The shower head is OK if you're 5' tall or shorter.
4.) The rugs in the bathroom are dangerous, and are
anything but Non-Slip rugs. They need to be replaced.
5.) The (2) TV's are vastly undersized for this day and
age.
6.) The TV in the bedroom is almost impossible to turn on with the (2) remotes.
7.) The couch in the LR is old and needs to be replaced
Gary M.
May 2023
A bit rundown due to the oceanfront weather on the exterior. Nothing in the kitchen besides salt and pepper. You will need to buy or bring everything for cooking and storage of leftovers. Shabby old scratchy towels. For such a beautiful location we were expecting more lavish accommodations. Sounds of waves outside condo very soothing. Sorry to see so many homeless and lots of police activity!
Cheryl P.
January 2023
We really enjoyed our stay here. It’s an easy walk to shops and restaurants in downtown Kona. But the best part was the absolutely fabulous ocean views. Highly recommend this cond.
helen p.
August 2022
Overall our experience there was good. We checked into our unit on the 15th, upon arrival half of the rooms power was out. The restroom, bedroom and half the living room had no power. The issue was resolved the following afternoon however this impacted our stay as the AC units were down, lights in the unit were out making it difficult to get around, and also the Internet disrupted which impacted our ability to connect for work and resulted in cancellations of meetings. We tried connecting with the host but had no success. We never we were able to connect to the Internet. We are hoping VRBO can work with the host to compensate a partial refund. Thank you
Al G.
August 2022
An easy walk to everything in Kona, this condo has a spacious oceanfront lanai that is perfect for relaxing and listening to the waves. The furnishings are comfortable and the built in desk in the bedroom was perfect for remote working. Easy parking, checkin and check out. Quiet and peaceful.
Thomas L.
July 2022
We loved #313 @ Hale Kona Kai. Such great views of the ocean and sunsets in the evening. And it's easy to walk down town to grab some food, drinks or the ABC store. You can also walk to a nice litte beach just south of the condo...just take the chairs, cooler and umbrella in the closet and you're set! The property management company kept us in the loop with the new flooring construction in the common hallways and the broken a/c. We kept the portable a/c's on during the day, but turned them off at night and opened the windows to listen to the ocean waves and cool breezes. Not fancy inside and could use an update, but we definitely felt at home. We will definitely stay here again!
Devri Q.
June 2022
Views and location are amazing! Enjoyed the hospitality of the big island! Will have to come back to see the volcano at night!
Mahalo!
Debbie P.
April 2022
This property has by far the best view of any I’ve stayed at! My husband and I sat out in the beautiful wrap around porch the entire first day, transfixed by the beauty! We only left to grab food and bring it back to eat on the porch. Recommend 1000%!
Kurt G.
April 2022
We truly enjoyed the lanai, and the proximity to town was great.
The inside of the condo has pretty much all you need to survive in Hawaii. Our friends stayed in another condo same property, and although their condo was much more updated, our condo had the best view!
Suzane W.
October 2021
Prior to checking in we were told that the air conditioning wasn’t working. Glad that they were upfront with this, but that gave us a false sense of security. The said the hoped to have it fixed by Oct 5, 2 days into out 9 night stay. They said that fans plus ceiling fan should keep us comfortable. With that expectation, we check in, only to find out that there was no way that the air conditioning was going to be fixed during our stay. We did not find this out until we committed for 2 nites. Had we know that, we would never have check in, and paid cleaning, booking and damage waiver fees. Not to mention (but I will) we had to pay full 9 night’s worth of VRBO fees for the 2 nites. So upset at the dishonestly. I guess we should count ourselves lucky to get a partial refund. The ceiling fans were a joke - they moved zero air. We entered the room at check in time and immediately found that the bed was broken and unusable. We were told that they couldn’t fix it, and we had to live with it until that could get someone to deal with it next day. What?? A neighbor put a stack of books under it. It wasn’t fixed while we were there. The place is a bit rundown, decor felt like ‘80s yard sell. We could have lived with that, but add up all the other stuff. Forget it… we never staying in this complex again (sad to see poor maintenance in a building in a prime location), and we never want to deal with the Kona Now management ever again.
Cindy P.
September 2021
We enjoyed our stay at Hale Kona Kai! Location of the room gave a wonderful view of the ocean and lagoon next door! Will stay here again.
Ashwin J.
September 2021
Location is fantastic. Walking distance to restaurants etc. A/C was not working but we were ok with fans and open windows as there was nice breeze by ocean. They were kind enough to refund portion for that issue.
Toylynn W.
August 2021
We just stayed one night at the condo due to the air conditioning was broken. We loved the view of our room. We unfortunately could not stay the week without AC so we moved to a hotel. I would like to say how the wonderful and understanding the management of the property was and refunded our money. Thank you for all your help
Jan W.
August 2021
The condo was very eclectic. It had everything we needed but most of the furniture, kitchen supplies, and wall hangings were old. The condo had some newer remodel work completed including bathroom, kitchen, and floor. The air conditioning worked really well and the view is outstanding. It feels like we were living over the ocean crashing under us. Overall, we enjoyed our 2 week stay in this one bedroom condo.
Lindsey R.
June 2021
This was a 5-star rental, with 1 exception! The condo was clean, check-in and check-out were simple, and the ocean view from the lanai was ASTOUNDING. Walking distance to stores, but not so close that it was noisy. The kitchen was well stocked, and there were beach supplies in the closet that were a great surprise! The WiFi wasn’t working when we arrived, but their support team called back within an hour and had it going for us!
Literally our only complaint was that the sheets were terribly tattered, rough, and uncomfortable. I generally wouldn’t dock a star just for that one thing. HOWEVER, there are multiple reviews (even going back several years) with the same complaint and suggestions to update the bedding situation. Especially since sheets are not a terribly expensive thing to update. Hopefully they can update those sheets ASAP, then we would gladly book many more nights at this wonderful retreat. :)
Joni H.
December 2020
This is a super cute place! It is a close walking distance to downtown. The views from the deck are amazing each morning we while drinking our coffee we would watch the dolphins from the deck.
Allan C.
March 2020
Very nice and enjoyable unit, we loved sitting on the lanai with it's great view. 2 comments-kitchen knives could be sharpened. Most urgent is to clean the ac vents throughout the unit. Particularly, the intake vent in the bathroom was extremely dirty, which is both aesthetically and health-wise unappealing.
Paula K.
March 2020
Loved staying in this condo. The views from the balcony were spectacular. I loved listening to the ocean sounds. I especially liked that it was in easy walking distance to "Kona town" with all of its great shops ,restaurants and fabulous farmers market. The condo was clean, comfortable had enough towels but you do need to bring your own toiletries. I would recommend this place to anyone and would love to stay there again.
JAMES M.
March 2020
The coffer and water waiting for us was a nice touch especially since we arrived so late.
The unit was sufficiently stocked for our needs.
The unit is small but we are only inside early mornings and evenings.
Being a corner unit with two walls of glass and wrap around lanai overlooking the bay more than makes up for the small size.
The views were great.
The air conditioning worked very well.
The couch and love seat could be more comfortable.
I would stay there again.
We appreciate the staff keeping the complex clean and and maintained.
Justine C.
March 2020
Spent half of our 10 day stay on the big island here and must say it was the best of all our accommodations at various hotels. Our oceanfront corner condo had breathtaking unobstructed views of the ocean. Sitting on the balcony every morning eating breakfast was magical. The condo is well equipped with beach gear and all you need for cooking.
February 2020
We stayed here for a week in February. From the balcony we saw a constant pageant of beauty! Whales one day, turtles another, brilliant fish eating off the rocks. Men harvesting opihi - urchins off the rocks. Surfers, swimmers, boaters, parasailers, luau's, weddings - a veritable explosion of life liberty and the pursuit of happiness. We drove all over the island seeing the sights, but waking up to the waves and having coffee in that setting was great. We also enjoyed cooking and having dinner at the best ocean view ever. Mahalo for a wonderful visit!
Jan H.
February 2020
Very comfortable condo. Driving around the island, there was no better place to watch the surf and waves than on our deck. Love this corner unit.
Lodena H.
January 2020
We have vacationed at Hale Kona Kai for over 30 years and have never been disappointed! No where else has us right on top of the surf. I love the waves, the fish views as we eat breakfast, lunch or dinner. The complex is exceptionally clean. The walk into town proper takes 5 mins. Staff is very accommodating and friendly. I can't wait for next visit.
Allan M.
December 2019
The amenities are modest but the price and location are right. We walk 1 km into town early in the morning, have a coffee, and walk back. My wife swims in the Hale Kona Kai pool or in the lagoon next door. There is no traffic noise and the sound of the waves lulls us to sleep. We will return next year for another stay at our favourite place in Hawai'i.
Peter W.
October 2019
The only negative is that we were unable to stay longer. We visit every two years for a few weeks and can't see that changing any time soon. Love the location, the views, the people. Perfect.
Ron B.
October 2019
One word: Awesome!!! We thoroughly enjoyed our week in Kona at the Hale Kona Kai, unit 313. Beautiful, fully equipped accommodations, great view with a short 5 minute walk to numerous restaurants and shops. Nice private pool and covered parking. Would highly recommend this location for staying in Kona. Hats off to the owners and Hale Kona Kai Management. Mahalo
Bob O.
September 2019
Ocean view 5 star, The views of ocean were fantastic.
Max C.
July 2019
We have always enjoyed the close to water location of Hale Kona Kai. Over the years we visited fifteen or twenty times for two weeks or more. This year I landed a 479 pound blue marlin fishing on the LindasueIV with captain Jeff Heintz who I highly recommend. (808 987-4773) Keep up the good work.
Troy F.
June 2019
Adeline ! We can't Thank You And your Wonderful Staff Enough ! 313 was Perfect for us ! We wish we could have seen you and caught up ! Giant GiAnt Aloha Hugs !
Tom W.
May 2019
We had a great time. Staff was very friendly and helpful. Went to the lagoon every day: turtles and schools of yellow tang were fun to watch. Moon over the ocean was almost as beautiful as the sunsets. We are already planning our next trip to Hale Kona Kai. Thank you, Adeline, Taina, and the rest!!
Lane Q.
May 2019
Our stay at Hale Kona Kai 313 was perfect. The location is ideal - a short walk to dozens of shops and restaurants. The unit was compact but clean, bright and the views can't be beat! The lanai sits out over the breaking waves, and the sound of the ocean is the perfect way to fall off to sleep. If we ever return to the Big Island, this is where we will stay.
Salvatore (Sam) M.
April 2019
Hi Adeline, We really enjoyed our stay at Hale Kona Kai 313. The only regret was the time passed too quickly. Hope to stay there again.
Daniela C.
April 2019
Great location with in walking distance to Kailua Kona town center but not close enough for it to be busy or noisy. Balcony looks right over the ocean. Clean and tidy condo. Perfect base for our Big Island trip.
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