Dinii L.
July 2024
We have nothing negative to say about our stay.
Stacey P.
April 2024
Communication and instruction prior to arrival was excellent and the property is exactly as described. The unit is located right by the pool which was fantastic! We also found a closet full of beach toys, beach chairs, floaties, pool noodles and more! Beds were comfortable and we had everything we needed in the kitchen (except a cookie sheet, could have used one of those). Unfortunately, this positive experience was marred by an air conditioning issue that arose. We contacted the property manager on Saturday. Despite following up again on Sunday morning and again in the afternoon, we received no response until Sunday afternoon when we were informed that maintenance is unavailable on weekends. With temperatures reaching 86 degrees inside the house, sleeping was uncomfortable despite opening all doors and windows. We also paid extra for a late check out, however the property management forgot to update our door lock code and we found ourselves locked out of the house for a period of time, adding unnecessary stress to our departure.
While the property itself was lovely and the location perfect, the lack of responsiveness from the property manager regarding the A/C and the late check-out mishap significantly impacted our stay. This could be a great rental option but potential renters should be aware of limitations in weekend support.
Despite being promised a call from a manager on Monday to discuss these issues, I had to reach out again and was eventually offered a small refund.
MAUREEN B.
April 2024
First impressions are generally positive. Once in, we saw and reported to Kylie a filthy living room carpet with permanent shoe prints and stains. Very disconcerting as family and friends all noted how disgusting it was. We invited various friends and family who also own vacation rentals to celebrate our 50th wedding anniversary with us. No attempt was made to shampoo or replace the rug during our 3 plus week stay. The oven storage drawer was broken, several window screens were broken and the upper windows had not been washed in a very long time. All 3 televisions displays "no signal" despite Kyle coming over to fix the problem. She said in a written note which I have a photo of that we could try to leave the living room tv on with no volume if we got it to work at all. The towels are worn, the bed frames are coming apart and the blankets/
Bed linens and pillows are not what one would expect with a $14,000 price tag. The grout is missing on the tub deck in the master bath. In addition, the lovely dining room ceiling fan is missing its remote so there is no way to use it for lighting unless the fan is operational also. Bird droppings were all over the patio furniture which we cleaned ourselves prior to dining outside.The bird excrement is stuck in the chair seat mesh. We feel that before renting this unit again, you need to seriously address these issues. We feel that we paid top dollar for mediocrity and that is a bad faith contract. Disappointing!
Jennifer M.
March 2024
We enjoyed our stay in Waikoloa! The condo was as described. Very clean and had the perfect location for sightseeing, restaurants, and shopping.
Paige R.
December 2023
We loved your home. The home had everything and more, snorkel gear, beach chairs, fully kitchened appliances and condiments. Comfortable, large and quiet. Pool, near free beach and parking. Waikoloa is my favorite part of the big island. Away from town and the hustle etc.. but close enough to town for convenience.
Richard O.
November 2023
Beautiful stay. Near the shops and pool. Nice beaches are a short drive away.
Christine S.
September 2023
This property was fantastic, close to shopping, restaurants and beautiful beaches. We would definitely book this unit again. They even had beach chairs and snorkeling equipment!
Susan Elizabeth G.
September 2023
Arrived just after our prearranged time of 4:30pm. Cleaning was still in progress. Housekeeping was very uncomfortable with us waiting and wrapped up their cleaning very fast. Upon moving in it looked very clean & lovely. All of our towels were left still drying in the dryer for us to deal with. But as we began settling in. Their was blood on one shower curtain. Blood drips on carpet. Stained bed linens & stained towels. Which we believe to have been laundered, but stained. We had a small wasp nest on the front door. I communicated for three days about it, being assured it would be taken care of. Never was. My adult daughter found a stick and removed it on our 4th day their. Toaster only worked 1time. Sliding Screen door frame needed repair & new screen. No hose for outdoor faucet for rinsing off beach gear. We were told their would be a hose. One electrical outlet in the living room was dangerous looking so we did not use it. Unfortunately, inside upkeep is being overlooked, or not followed through with. Also, the additional speed bumps that were added during our stay, seemed a bit over the top. 7 new ones added,But their must be more to that story than I’m aware of. We made do, our high expectations were certainly lowered. The pool was very slimy at the waterline. Yet the pool is beautiful, the grounds are beautiful, and the condo is very well designed and spacious. Details matter…. We would probably not do a return visit. Luckily it was Hawaii…
Mark H.
August 2023
We had a great stay with our young adult kids. Location is super convenient - right next to the pool and BBQ area, and a short walk to the stores. Well looked after, nicely updated, with some welcome extras like beach chairs and snorkels. Highly recommended
Darian B.
July 2023
It was a great stay! We didn’t spend too much time in the villa due to our conference but wish we could. We really liked that it was by the pool! We had no issues during our stay
Jan W.
April 2023
Our party of 6 came to the Big Island for a high school senior spring break. The condo was perfect, plenty of room and the kitchen was fully stocked with tools and appliances for cooking at home. Grill area was perfect. We used it multiple times during our stay. Costco not too far. Having King's shops & Queen's market in walking distance made it easy for quick market trips or breakfast out; close enough that I had no problem letting the kids walk around by themselves. Residents very friendly. Suggest that a list of resident activities are provided (i.e. Monday morning swim aerobics) and a dust pan. We would visit and stay again!
Samuel N.
March 2023
The property was clean and well maintained. The furniture in all the rooms was comfortable, and the kitchen was supplied with all the basic kitchenware needed for cooking. The location was nice-within walking distance to various shops and the beach. It was true to the pictures. Would definitely stay there again!
Brett E.
March 2023
We had a wonderful time at this property. House itself was spacious enough for 5 of us with plenty of room. Great stock of beach gear and linens. Location was great and located close enough to the nearest beach. Would definitely recommend to others.
Natalie W.
January 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The condo we rented was clean, bright and comfortable for our group of 5.Beautifully situated on a golf course and easy walking distance to a beach, several restaurants and a grocery store. We will definitely stay here again.
John P.
December 2022
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We really enjoyed our stay in the home. It's one of the bigger ones in the complex and had plenty of space. It's getting a bit dated, but we got the impression they're newer owners so hopefully that keep improving. I do hate having to go buy paper towels because the management company decides to save $1 and only supply one. Overall loved the area though and the home. Thank you!
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