Lisa T.
August 2024
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I don't know where to begin. This rental needs to be taken off being listed until it properly updated to meet rental standards and deep cleaned. Disgusting and poorly managed.Upon arrival, the toilet broken and didn't flush. 1st time I called the property manger, I was instructed to open to toilet cover and to mess with the chain to ensure it was connected. So gross, and I am not a plumber but I was willing to look at it to get my family settled in after a full day of traveling. We just wanted to use the restroom and clean up before heading out to explore. We left to use the restroom somewhere else. The property manager went there to fix it while we were out, and when we got back we used the restroom again (family for 4) to find it still would not flush. Again, 2nd time I called the property manager and expressed my concern about the broken toilet, the condition of the rental, and the lack of cleanliness. Requested for a refund to leave and go rent somewhere else. And basically was told to take it out with VRBO and he sent me an email address to complain. Back to the toilet. 3rd time I called for him to came back because the toilet still wasn't flushing, he accused me and my family of being heavy handed on the flush and sabotaging the toilet as as excuse to get our refund. I had to leave the rental to decompress because I was so offended and hated everything about the condo and being accused of trying to break the toilet intentionally.Shower, filthy - a Mr. Clean bar would go a long way. Mildew in grout. Fire alarm/CO2 - not connected- just placed above the floating wall.Balcony - filled with bird poo, no attempt to clean or wipe it off for sanitary purposes.The list goes on and on...
Leslie T.
July 2024
Clean and cozy
Magdalena R.
May 2024
brother
Alison G.
May 2024
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Good for the low price. We could not use fold out couch bed because mattress foam seemed very old. Ended up sleeping on couch. No iron so you may want to delete that in list of things available. 2 blow dryers one not working. Location is very good close to laundry trash and elevators. Plus nice to have outside patio area. Very noisy street side but we had earplugs. Location is excellent.
May 2024
Nice building with a library and other conveniences downstairs. Clean and comfortable stay. Easy access to the beach. Super friendly helpful staff
Nikita N.
May 2024
We love the Ilikai, it’s off the side of the Waikiki, and yet in the middle of it all. Having had stayed in this building several times, it’s our favorite. This particular unit was clean and had all of the amenities we needed. Would definitely stay again!
Mokihana K.
May 2024
We highly recommend staying at this hale. The location was great with restaurants and stores around. Mahalo!
Janelle K.
April 2024
This was a cute place in a fun location with a back ramp leading down to a nice beach. The property was a little run down with some things needing repair but the price reflects that so I’d call it a decent value. Visible dirt in vents, chipped walls and a lot of bird poop on the balcony, but nothing outrageous. We had a broken microwave and couldn’t find bedding for the sleeper sofa and couldn’t get a response from our assigned property manager. I finally reached out to an alternate number and got someone who was very apologetic and was able to get a new microwave and bedding delivered the next day. Since I was without bedding for two nights, they refunded me some of my money ($100) which I thought was a fair resolution. I would stay here again because I don’t mind a few imperfections if it means I pay less than I would for an expensive hotel. Overall a good stay.
Abhinav S.
April 2024
Location was excellent. The hotel offered shops and cafe on ground level. Included parking was a bonus. Bath and kitchen were a bit dated and as clean they could be kept, otherwise living and bedroom was adequate for a small family.
misty m.
April 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Exactly as listed, location is perfect, and parking is a great bonus when having a car. Our 2nd time staying at this same condo and would stay again.
Mary Ann G.
March 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Perfect location. Perfect room. Just as pictured. No complaints!! Will stay here again and recommend it to anyone!
Joan C.
March 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Had a wonderful time at the Ilikai Resort Condos.
Fernando P.
February 2024
Bad
Hotels elevators werent working
The pools closed to early at 6 and 8
The main room didnt have a door to separate the room from the leaving room
The bidet was not correctly working
The apartment didnt have blackout blinds
Good
It had 3 beds ( 2 in the room and the sofa bed)
It had its onw kitchen
It was close to the beach
It was close to stores and restaurants
It had its onw parking
reiko k.
February 2024
The room and beds were clean and comfortable. Plenty of space for my family of 3. Location was great with many food options within walking distance. Enjoyed the beach service (umbrellas and lounges) in front of the Hale Koa, a nice walk down the beach. Included parking spot was such a bonus! Nightly entertainment at the Ilikai was wonderful, happy hour next door at The Modern was amazing, & Pesca had awesome breakfasts! Only complaint was ongoing issues with the elevators - at times even the lines for the service elevator were so backed up, we had to take the stairs up/down from the 6th floor.
Anthony R.
January 2024
Lovely condo unit in an awesome resort. Neighborhood can’t be beat. Stunning and perfect! We will be back!
Chris K.
January 2024
The property is well maintained for a older building , the lobby and store area doesn't look old modernized. Location is excellent for both beach and downtown access. The condo we had all the required amenities. Free parking was a bonus.
John B.
January 2024
We did not spend much time awake in the unit, why would you when sun sand and surf are a 5 minute walk away? The place was very clean and as described and the beds were comfortable, even the pull out couch. The parking is convenient and the hotel staff were all pleasant and helpful. Also if you want surfing lessons the guy at Duke's Lagoon in the hotel is great and he has a photographer accompany you in the water.
Marcia Roberta F.
January 2024
The property is good but needs upgrades in the kitchen. The sofa needs to be replaced or shampoed. The linen is very good quality and soft. The location is fantastic, the property manager is very nice and readily available as needed. The garage is a plus!!! The condo building is well maintained. Cleaness was a concern because, when i looked under the beds, there was so much dust and trash from previous guests. The bathroom was sparkling clean though.
Overall our stay was amazing and I would stay there again.
katie t.
December 2023
Room was great, would definitely stay again!
Heather W.
December 2023
We loved the property! It was perfect for a family of 4 with kids. Location was perfect and all the beach accessories were a bonus! The manager was great with communicating. The only things I can say is that the shower and toliet could use a deep cleaning. Also, there is no washlet in the condo as advertised and pictured. However we would stay there again!
A guest from Nishitokyo-shi, Tokyo
December 2023
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
ワイキキにもアラモアナにも歩いて出られる距離なので、ロケーションが良いと思います。ヒルトンのラグーンも近いので便利です。お部屋は、電源(コンセント)が少なめだったのが残念でした。ヒルトンの花火は、シナモンズまで降りて行って観賞しました。花火観賞にも便利なロケーションだと思います!
Sunitha M.
November 2023
Great location with onsite parking which was a huge plus! The rental manager was easy to access. There were a few wobbly chairs and the property was made aware and offered to help fix, however it wasn’t fixed during our 6 day stay. This was fine since there were only 2 of us and we were hardly in the room. Poor ventilation in the bathroom leading to weird smells was the main downside.
Craig K.
October 2023
The pictures were spot on and it was very comfortable, clean, and convenient. Parking spot included is huge in Waikiki. Easy location to get in and out of and lots to walk to.
Warren G.
October 2023
This property is in a great location. Little outlets below the property make it perfect if you want to grab a bite or need to grab something you forgot.
Jessica P.
October 2023
Comfortable stay with lots of beach goodies. Room could use some tlc. Having a parking spot included was awesome. I would definitely stay at a Captain Cooks location again.
Katy E.
September 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I had a wonderful stay at the Ilikai. The unit I rented was perfect for a couple. It was clean, had everything I needed, and was in a good location. Check-in instructions were clear and easy. I'd stay here again.
SHERI R.
September 2023
Great location with an amazing at home feel!
Deatie C.
September 2023
Awesome experience! No problems checking in. The host was always available to assist. The parking space was easy to find. Overall excellent service all around. I would definitely recommend and stay again!
Eva T.
August 2023
This was an amazing experience for my family and me. The unit had everything we needed from everyday supplies to beach gear. Highly recommend that you stay if you are a family of four. We had a great time, many restaurant choices were a walking distance. We will book again if we come back to Waikiki.
A guest from Sandringham, NA
July 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Excellent
Mark L.
July 2023
This location was amazing right next door to the Hilton and walking distance to Ala Moana. Paul was a very helpful and nice property manager
A guest from Ringwood, NJ
June 2023
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The items that were supplied at the condo were very helpful , iron, ironing board, hairdryer, boogie boards, goggles, Styrofoam cooler. That parking was included great!! Would have liked a quieter air conditioner but it did work. Every time I called the phone number provided they answered, or got back to me promptly. Thank You, I will definitely look at staying at this property again next time.
Bruce T.
March 2023
Close to so many shops and to the beach. Place was very clean.
We liked it.
Side notes: Sofa bed was as expected from a sofa bed. That being said, clean sheets were provided.
Shannon T.
March 2023
Rating Details:
The property manager was more than helpful.
The vacation rental was clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Room is for four people. Only two balcony chairs, only one beach chair. There were a few concerns with dishes etc. but the management property got us replacements within 48 hours. Unfortunate that we even had to ask, but response was fine. Rug needs a deep clean.
Ashley G.
March 2023
Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This property was ok. It wasn’t bad. It wasn’t great. It was clean and centrally located to everything. For the price I would’ve expected a linen change at least once during our 9 day stay and a few more details from the management company. It was kind of a hassle to get the parking pass and door code on arrival. It would’ve been nice to know that the laundry machines only take cards and charge $8 a load. Smh. It also would’ve been great to have a matching set of 4 bowls and plates. The pool was nice and heated but not particularly kid friendly (no balls, jumping or loud splashing...) It was liveable and not the worst experience... I guess I just expected a little more.
Kent M.
February 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was a really nice setting and the room had everything we needed for a great vacation in Waikiki.
Sangeetha N.
November 2022
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The studio was decent and clean. Basic things were there for the stay. Though garage parking is a plus, during check-in and check-out, you have to run up and down to pick up/drop off the parking pass. If you want to do laundry, you need to download an app to use the machine. Also, you are asked to download an app to check in or call the manager [I have to say that the property manager was very responsive when I called a few times during the stay] to get the code for the door. I’m not a big fan of downloading an app on my phone for a few days.
Catherine A.
August 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Traveled with my son from the Big Island for a few days to Oahu. This rental was perfect for the two of us. It's located in an iconic and very busy high-rise hotel that sits along a small boat harbor at the western edge of Waikiki. There's a good-sized window AC that works well. The bathroom is clean and updated and the entire place is thoughtfully organized. I was a little disappointed with the lack of kitchen dishes, cups, coffee, spices, etc. It's minimally stocked in that regard. Fortunately, there's a great convenience store in the lobby and a coffee shop around the corner. Did I mention Dave's ice cream in the lobby as well? My son loved that! Overall, we enjoyed our stay, and the parking spot was a huge plus. Property manager’s response times to questions were very prompt.
Saim L.
July 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Clean and in good condition. Good location and came with a parking spot. Shower water pressure is really low though. Overall, a good experience.
Christina T.
June 2022
Perfect location, walking distance to everything. included private parking which was extremely helpful.
Kelly R.
June 2022
This condo was perfect for our family of 4! Great location, loved that we had an assigned parking spot in the garage! Very comfy beds, even the pull out sofa was great! This unit is right next to the laundry room which was convenient. We ate at the restaurant Cinnamon's for breakfast and we enjoyed multiple nights at the Icecream Shop in the lobby! The pool was good. Location to the beach is great. My only negative comment is the air conditioning. There is only a window air unit in the living room. It is not "central air" and there was no air flow into the bedroom. The bedroom was noticeably warmer. My other suggestion would be for more furniture on the patio. The condo is so small that you really need to utilize that space better. We ate all meals outside because the table inside was only big enough for 1-2 people. However there was also only room for 2 people outdoors. Regardless, we loved the patio and spent more time out there then inside. We would stay again.
Jenna R.
May 2022
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Overall good place , the Pros : Great rental management Great location spacious Great balcony Parking space awesome Very friendly staff Cons1. Elevators very slow and packed2. Loud at nighttime / from the street3. Building a bit older strong smell noted when we arrived in the apartment. And and fridge ,however if was easy fix with glade plugs ins and fresh leis and baking soda.
Grace C.
April 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Good location, Paul our property manager was excellent , very receptive with our needs, good communication skills,friendly,kind, overall great experience!!
Scott S.
January 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The room was great and had everything we needed. The management company was very helpful and even shipped us something we forgot in the room. I would highly suggest this place.
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