Dan Q.
July 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Another great stay in the Whaler unit 763. The unit was clean and well suited for our visit to Kaanapali Beach. We look forward to staying in this unit again soon.
A guest from glendale , az, AZ
June 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
best vacation ever,, MAUI is beautiful...kaanapali beach the best....
Jane H.
March 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was somewhat unhappy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Everything was superb - great location for restaurants, shopping, whale watching, beach walking. The room was lovely - nice balcony view of the ocean, clean and well stocked. The only thing that disturbed us was the air conditioner that ran all the time on the property next door.
David Morris B.
January 2024
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
What a perfect location on Maui!!Beautiful Sunset and whale viewing!The pool and hot tub were perfect as was the beach and the Whalers Village close by!Thank you Sullivan properties for making my vacation a memorable experience !Dave Baker
Debi M.
July 2023
Nice view and property. Pool is very small and crowded for the size of the complex. They did not have a record at the gate or the front desk of my prepaid reservation so check in was not easy. WiFi did not work during my entire stay. I asked management company Sullivan and the front desk for help. I needed to do some work while I was there and needed WiFi so that was important to me. Sullivan didn’t help at all but the front desk sent someone up. They tried but couldn’t fix it.
Trish P.
May 2023
We really enjoyed the VRBO...was very nice, clean, had everything we needed. Love the location.
Andrea F.
April 2023
The room was dirty and dingy. Size of bed was not accurate. Dishes and pots and pans were too dirty to use which defeated the purpose of having kitchen space. No beach accessories provided in room (chairs, boards, umbrellas, etc.). Additionally the water pressure was awful and were very slow to drain. Had to take short showers otherwise the water started collecting and rising at the bottom of the tub
Cindy P.
February 2023
The rental was clean and well appointed. The Whaler is perfectly situated with a beautiful beach and next door to shops and dining. We last stayed here about 10 years ago and we were pleasantly surprised with the many updates to the property. Definitely 5 stars!!!
Kaija R.
January 2023
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were very pleased with our rental. We are long time guest of the whaler and have experienced several rentals. Upon arrival our condo was immaculately clean. It had a beautiful view on both mountain and ocean sides. Bed was comfortable as was the pullout couch. All and all it was a great unit.
Susan S.
December 2022
I have stayed in other units at the Whaler and the rooms may have been a tad dated but they were clean. This room was not cleaned properly, mold was around the rim of the toilet, around the overflow in the bathtub, and around the ceiling in the bathroom. I personally will not rent from this company again.
Shannon Y.
September 2022
The whaler is a very intriguing hotel. It has all the big ticket items you’d want: overlooking the ocean, a wonderful pool, access to laundry, and is a conveniently short walk from anything you’d want. However, it’s the little things that arise once you get there. For starters when we arrived and approached the front desk to check in we were greeted by an unfriendly receptionist who could not find our reservation. Although we booked and paid for our honeymoon vacation over four months ago, they could not find us in their system and even asked if we were sure we were at the right hotel. He begrudgingly took our IDs and continued to look through the system until he found it. We just got off the plane and had to wait for half an hour while this man was rudely welcoming us. Once he finally found it, he didn’t even offer an apology. Once we got to the room we found it in need of a sweeping, as well as for the counters to be wiped down. My husband did the cleaning while I unpacked and despite the minor dirtiness we both really did enjoy the room. It had a wonderful view, and plenty of space. But it was clear this room hadn’t been renovated in quite some time as the television was far too old and the Wi-Fi continued to break out. The rest of our stay at the Whaler really was wonderful though, as the amenities were perfect for us, the hotel was right on the beach, and the rest of our interactions with staff were very pleasant. Nate in particular was especially friendly, it’s a shame that our first impression was so poor from Ron’s lack of customer service skills.
Paola B.
August 2022
It really is like others described. The price is correct for the area. But do not expect to have quiet time at the balcony. The noise is really irritating. I actually though to leave and book something else, but it was too late. On the positive side, the location is unbeatable . It is in the hearth of West kananapali and close to everything . You will be paying for the location, not for the condo itself. It did have everything you need.
Sierra C.
August 2022
We went on our honeymoon and it was a great place to stay! Would definitely stay there again!!
The listing and place were exacting as the listing on Vrbo!
Fabiola R.
July 2022
The studio was clean and had everything we needed. Overall, it was great and we had a great time. The only complaint was the sofa bed. It broke down on us and while they fixed it, it was a pain to pull out and put back in every time. I think it is time for a new one. However, the view, location and everything else was great.
Holly W.
May 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Everything was clean they had all the necessities we needed in a great location and the staff is amazing. We will always use Sullivan properties.
Rodney B.
May 2022
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
763 The Whaler met or exceeded all expectations. Only issue was the loud noise from generators at the neighboring property, right across from our unit, 24 hours a day
Daria S.
April 2022
The location of this condo could not be better! It’s the best part of the beach. The condo is fully equipped with everything you could need. The view from the lanai is gorgeous. Very happy with our stay
Mike H.
April 2022
We have stayed t the whaler 4 times and will continue to be our go to place in maui
Dan R.
January 2022
This was one of the least expensive rentals we found at The Whaler, which made perfect sense. The mattress felt like a roll-away, pillows so thin you needed to fold them over (which they did without resistance), the furniture unsupportive with an impossible-to-stain polyester fabric, the dishwasher cacophonous, and all kitchen utensils as cheap as can be found. Also note that this spot is on the southern side of the South building, so you get to hear the A/C cooling tower pumps and service trucks backing up. If you're planning to be anywhere but inside while visiting Maui, this place is a bargain!
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